The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
We want to make sure you are happy with our products and service, if your item is not what you expected you can return it within 14 days of receipt and you will receive a full refund (minus the cost of postage) within 2 working days. Customer is responsible for the cost of return, I recommend using tracked delivery, please make sure you keep the proof of postage.
I will not accept return of any products that have been used, damaged by the client, not labelled or not in their original packaging, for which reason I ask you to be careful with the product until you process its return.
Sale items cannot be exchanged or refunded. Custom orders cannot be refunded (this includes products with custom colour choice like wooden boxes, custom colour choice wooden blocks and decor pieces).
Les Petits Felix is not responsible for any return custom charges made. Any charges incurred are the responsibility of the customer.
If the item you received is damaged please contact me ASAP. I am able to offer you a full refund or replacement if the item is in stock. I will also cover the cost of return.
Please note that my products are handmade and hand painted and will naturally have variations and may differ slightly, have little imperfections. I think it only adds to the charm and makes each product unique.
I always endeavour to match the colours in our photos as closely as possible to the actual products. Nevertheless colour varies from screen to screen depending on how your monitor is calibrated. You may see some slight variation in the colour of the product, once received.